I was slow, working nights and weekends. But when it turned out that people were interested, I made a concerted effort to improve and grow it.
I hired a team to help with development and, later, with content curation. When I decided it was important to improve my own product design skills, I also got some incredible help from colleagues at Tradecraft.
I’ve never learned more and
Understanding the User
I’d previously launched an app on both app stores.
Getting there was a huge milestone (and a story on its own), but I knew that design and build quality were both sub-par.
I’d also gotten feedback that the content was not frequent or recent enough to warrant return visits.
While the number of downloads was growing, retention was lagging.
At this point, I refocused on user research. Together with colleagues, we conducted usability testing, fielded several surveys, and conducted interviews to identify the biggest interests and pain points users were having.
In short, we spent nearly two months simply understanding who the users were and what they cared about most.
We did usability testing in sections. For example, to the left are some pieces of feedback we got related to onboarding
Next, we bucketed what we heard in order to understand needs and prioritize interests and concerns.
One of the interesting findings from the research was of two primary user personas:
One was younger, in their 20s and interested in staying ahead of the trend with regard to entertainment and experiences.
The other was in their 30s, with interests more related to community events, restaurants, and development.
These details were helpful in thinking through content categories (for filtering purposes), onboarding flows, and even for targeted ads.
We used the research and personas to develop “jobs to be done” in the form of USMO: users, situations, motivations, and outcomes.
With these use cases and personas in mind, we created task flows to try to minimize friction and improve the overall user experience.
And then we took our task flows and fleshed out some corresponding screen content.
Focusing on User Experience
With all this in hand, we finally moved to Sketch. We went through several rounds of design iterations, lo-fi and then hi-fi, testing some of our assumptions and hypotheses by getting user feedback at each step.
The primary areas of the app didn’t change much: e.g., Onboarding, Map, Newsfeed, Post Details, Create New Post, and Profile/Account Management. There were, however, many updates to the UX and UI.
Here are some details for the map view:
We thought a lot about creating a great user experience. I knew from my own experience, as well as from talking to users, that the initial MVP was functional but not particularly enjoyable to use.
In creating the experience, we considered details like triggers and feedback loops, as well as gestures and interactions. Below is a video demonstrating a few of the interactions in the newsfeed, creating a new post, user profile, and bookmarking.
Finally, we created a clickable prototype for validation testing. Coming full circle, we conducted similar usability tests to that we had begun with.
For an overview of the business and not just the product, take a look at this short overview presentation.
Last but not least, a huge thanks and shout-out to friends/talented designers for helping with this huge undertaking!