Author: Andrew Jones

Education, Assumptions, and Life

This is an atypical post for me, but I’ve been thinking a lot about education recently. The assumptions we make when we’re young ultimately shape our careers and lives. With the benefit of hindsight, I want my kids to be better prepared to make thoughtful decisions about their futures. Today I was reminded today of […]

How does your product make users feel?

Most UXRs and product managers will tell you that user empathy is critical to their job. Empathy, in the product sense, is generally about understanding the mindset and context of the users to understand their pains, which in turn speak to wants and needs. Then we can develop user stories, task flows, jobs to be […]